LCD TV Screen Cracked On Its Own?

By on September 27, 2008

lcd tv cracked

I got another interesting email from a visitor to my website and she emailed me this question:

Can you tell me what could of caused our LCD television to have cracked, it was not dropped or anything it just appeared as we where watching it..thanks

Mrs M.

So far i have not heard of any user of LCD TV screen complaint that  the screen crack by itself while watching the TV. If you have any information about this case i would like to hear from you. Please comment below-thanks!

PS-The above picture does not belong to Mrs M.

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76 Comments

  1. Tom

    October 17, 2014 at 3:56 am

    My toshiba 50 inch tv developed a crack inside the screen We did not do anything to cause this I had pc richards and a toshiba tech at the house and they both determined that it was physical damage caused by us!! We did not do ANYTHING to cause this The tv is 2 months old and both pc richards and toshiba have tuned there backs on me what else could cause this spider web looking crack inside panel???? what recourse do i have

    Likes(2)Dislikes(2)
    • john

      November 19, 2014 at 12:38 pm

      thats what every tech says, its getting old!!

      Likes(2)Dislikes(1)
      • Jonathan Christophson

        November 29, 2015 at 2:23 am

        It may be old but it is true. Impact damage doesn't necessarily result in a crack at the time of the damage. I don't know how many times I have seen a customer drop something and then months down the line the crack appears.

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    • Tammy Solis

      January 2, 2017 at 10:18 am

      This just happened to !my son's two hour old television set! I am so mad!! My son is thirteen this is his second TV...

      Likes(1)Dislikes(3)
    • Jeff

      January 3, 2017 at 4:16 am

      My flat screen tv is crack inside the screen the next morning why why why...

      Likes(0)Dislikes(1)
  2. John Wayne

    October 23, 2014 at 10:38 pm

    Contact your credit card company. They have 24 month lemon warranty.

    Likes(1)Dislikes(1)
  3. Kryzia faith

    January 19, 2016 at 7:25 pm

    Our t.v samsung smart it did'nt crack but when i turn the t.v on when changing the channel there were a small light coming from the edge of the screen so i thought it was just the cable but when i look at the edge of the t.v there was a bend and it was very hot and it form into a small crack why this happened? We did'nt touch anything from the t.v

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  4. alix bond

    September 25, 2016 at 5:07 pm

    Hi,
    I have a 32" Bush LED TV, purchased in Dec 2015. When I switched it on this Friday (23/9/16) there was a crack under the glass, with bright lines stretching the height of the screen emanating from what looked like an impact point. My daughter had used it on the Wed (21/9/16) and there was not a problem. I know the TV had not been dropped or struck in anyway. The only way this could have been impacted is if my cats had knocked it over and then replaced it on the TV stand! The retailer is refusing to accept this can happen by itself, hopefully if enough people raise the same issue, manufacturers will accept that something is up.

    Likes(7)Dislikes(1)
    • mimi

      November 28, 2016 at 6:02 am

      i purchased a samsung 50' smart tv and when I came home i took it out of the box to make sure it was intact and it was, no worries i assumed.. it was a brand new TV! When I decided to set it upon turning it on and a bright white light like a lighting went stretching almost to the height of the TV screen very similar to what you described. It was really scary but again I trusted the brand and the purchase from sears.When it finished turning on which takes a few seconds there was a black band like going alongside a crack. It has an internal crack without it ever being used,damaged,dropped,banged,hit nothing Same scenario with you it is not covered and the manufacture or the extended warranty I purchased will not cover.

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  5. Maryann Bonett

    December 7, 2016 at 7:27 am

    I have a Samsung 55" TV. It developed vertical lines. Technician came out and notice a crack on the lower left hand of the screen. You can't feel the crack only see it, so I think the crack has to be behind the screen. The TV is only two months old. Samsung will not honour their warranty because they are implying we caused the damage. The TV has never been dropped or has any type of impact to it. I think we should all stay away from any Samsung products. They are not of good quality and are a dishonest company.

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  6. SK

    January 12, 2017 at 9:05 pm

    Dear all,

    I am facing similar problem with my SONY TV - 43"(Model: KLV-43W752D IN5 bearing Sr.no: 4009268).
    Within 10 days of installation LCD panel of my TV developed cracks. SONY is saying same thing, that is - it has happened because of external cause. Beautiful part is that LCD panel in my case is concealed part behind LED Pnal & outer most Glass panel. We can't directly touch & hit the panel that is in broken state now. LED panel & Outer most Glass panel is in perfect shape still. There is no dent, deformity & even scratch on these parts, still SONY is saying that damage is because of external reasons.
    I have registered a case against them in consumer court for free replacement.

    Likes(3)Dislikes(0)
    • Sheila Simmons

      January 20, 2017 at 2:45 pm

      I was watching TV and the screen cracked. Something not adding up with all these screens cracking. The company answer is something hit it or it was dropped. I'm sorry that a bs excuse. I bet 1000.00 the company don't want to replace something they screwed up somewhere down then line. Wouldn't surprise me if we all hear bout recalls after we spent hard earn money to buy new TVs. So sick of ppl.not taking resposibility of the junk they sell to folks.

      Likes(1)Dislikes(0)
      • Ahmed

        June 9, 2017 at 6:56 am

        I have the same issue on my lg 65uhd 603v i was watching then i saw lines on my tv it was cracked from inside panel i think it happened because of over heating from the motherboard and this is a factory defective , and aim waiting for the company to reply my complain ...
        it is just one month of use...
        advise: buy a complete warranty against even broke ..

        Likes(0)Dislikes(0)
    • Soma singh

      May 24, 2017 at 9:59 pm

      Hey me too with same .my sony kdl50w800d purchased october 20016 ,suddenly on this friday showed some vertical coloured lines also some horizontal lines below. I thought it would be repaired as its only 8 months and is under warranty.the engeenier told its a crack inside.and its a physical damage . I cant believe him as no scars or a single scratch can be seen from outside. How without a breakage or scratch outside only the inside developed a crack. I was a die hard fan of sony .but will now never ever buy a product from them .They gave me an estimate of 3200 rs as it is according to them a physical damage .which god knows is not the case. Dissapointed......

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  7. Robin Hatcher

    January 24, 2017 at 8:17 am

    I have a 55inch Magnavox SMART TV woke up one morning turned TV on an big black line in TV the shape of an L never bumped hit or nothing!!! Why this happened I don't know. Aaron's rental said they can't do anything about it and I have 11 payments left!!!

    Likes(0)Dislikes(1)
    • Nate miller

      July 19, 2017 at 8:00 am

      Same exact thing I'm going through. Anything ever come of it yet?

      Likes(0)Dislikes(0)
  8. Sarah Espada

    February 12, 2017 at 10:58 am

    I have a 51' 3d samsung. I had it for about 3 years. Placed in one of my children's room whom had another tv that went to my other child. The tv that was in the child's room before nothing happened to it. Now there is a crack screen on the 3d. No signs of him accidentally doing it. It looks like it was cracked from the inside. Since I google is this can happen. I am finding out it actually can. And my warranty is way up on it.

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  9. Rebecca Anderson

    May 10, 2017 at 1:10 pm

    My Westinghouse got a crack By It's Self..
    turned on tv and it shows a crack but when you turn tv off no crack
    When I touched the area where crack looks like it is when tv on The Screen is Very HoT

    Westinghouse tech saying they will not exchange TV
    Because of physical damage
    This is crazy like I can afford to buy another TV

    Likes(0)Dislikes(0)
  10. John Carl

    May 25, 2017 at 4:54 pm

    My LG TV LCD made a hissing sound and then suddenly cracked after awhile. We were just watching TV and it suddenly happens. I don't know if this is due to over heating or what.

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  11. Harijs

    May 25, 2017 at 10:46 pm

    We had it happen to my grandmas 32 inch Hitachi LED TV which was left running overnight - lots of cracks. The service center initially suspected physical damage, but accepted it as a manufacturing defect - probably because the glass outside, plastic etc. were all completely intact.

    My grandma initally called a technician from the cable TV company, since the defect wasn't clear at the moment (just sound present, picture not present) - the technician identified it as a manufacturing defect, too.

    Likes(1)Dislikes(0)
  12. Jam It

    June 1, 2017 at 7:26 pm

    I had a problem with a 2 month old Dell LCD monitor purchased in March 2017.One moment everything was fine, the next moment when we turned it on, a large screen crack appeared on side of the front panel and when I ran my fingers over the panel, it was smooth from the outside. Definitely something overheated inside and cracked it. I had to ask for many escalations and after 1 week, I got a replacement FOC. Manufacturers need to acknowledge this is really happening - that screens sometimes suffer physical damage but not due to physical impact.

    Likes(1)Dislikes(1)
  13. Riette

    June 30, 2017 at 1:50 am

    We bought a Hisense 32" TV a year and a half ago. About 2 weeks ago, while watching a movie, the screen went black and horizontal & vertical lines appeared on the TV. As we purchased the TV from Dion Wired at Blue Route Shopping Mall, we contacted them to find out what we need to do. We took the TV to them on June 15th and when they switched the TV on there was suddenly a small crack on the inside visible on the top right side of the screen. They still accepted it and said that they will send it away to see if it can be fixed, etc. Yesterday we received an SMS that we can come and pick up the TV. When we checked the TV it was in a worse state - the whole screen was cracked on the inside. We were told numerous times that this was due to physical damage and that this does not fall under the warranty. We tried to explain that at no time did we damage the TV or the screen but they simply stick to their versus stating that it was caused by physical damage and indicating that this could have been done during the transport of the TV to the shopping mall. They also stated that the black screen with vertical and horizontal lines was caused by a crack in the screen and as they were not there, they can't say how that cracked appeared. They insisted that the only reason is physical damage and that most people with this issue will make a claim with their insurance company.

    Does anyone know of any other reason why this could have happened if we were simply watching a movie when this happened? How does this happen? Is this a manufacturer defect and if so, how do we prove it.

    Any advice would be much appreciated.

    Kind regards,
    Riette

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  14. Hare

    August 27, 2017 at 10:23 am

    Are these tvs still able to be used without cause of fire or other problems, i.e.electrical.

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