How Do You Charge Your Customers?
I used to charge my customer by faxing to them and get their confirmation before proceed with the repair. After many years of practicing using this way I found it to be tedious and involve lots of work. You got to prepare the invoice and fax it to them (telephone charge). Some customers don’t even reply back and their Monitors really took up our working space. For the past few years we have developed a new method of charging a customer. For any 14″ to 21″ CRT Monitor we have a flat rate for them. Even if only a fuse or resistor spoilt we will charge a flat rate. Lightning problem in the Monitor, refurbish flyback transformer, replace of monitor blur buster or even changing a second pc tube we still give the same flat rate. In other words, we are practicing “give and take”. This save us the faxing confirmation and whenever a customer send Monitors for us to repair, they already knew how much we are going to charge them. This is also easy for computer dealers to charge their customers because they already know the maximum charge and they can straight away tell their customers how much the repair charge if the Monitor can be repaired.
At my side, we don’t need for the dealer’s confirmation and we can directly deliver the Monitor back to them. If we can’t locate a part such as a burnt flyback, defective micro-p, cracked pc tube and etc, we will just send the Monitors back to them. I found that lots of my customers were very happy about this charging rate. This is different for LCD Monitors and Printers where quotation need to be sends out first before repair. LCD mainboard and panel are very expensive and need to let the customers know first before repair. As for printers, the spare parts price fluctuate quite often and many times more than one component will get spoilt in printers. For example, a dot matrix printer that have printing problem might change the printer head, ribbon mask and need servicing too (removing the dust and lubricating the necessary area).
My way may not be the best way but i would like my readers to give comment about this subject so that those who are already in this repair business and those who are just starting out running a repair business can learn from each others. Thanks!