Comments on: How Do You Charge Your Customers?

By: Paul

Paul — Mon, 09 Jul 2007 10:42:02 +0000

I have had Tv's etc repaired before and I was charged an inspection fee regardless of if it was fixable or scrap due to the damage which most people seem to be happy with.

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By: Henry

Henry — Sun, 08 Jul 2007 11:31:05 +0000

Many if not all repair shops in my country charge flat rates for labor. Different rates for 14" TV or for 21" TV. The customer shoulders the cost of the replacement parts. It is customary to explain to the customer how much the estimated total cost of the parts would be so that he could decide whether to proceed with the repair or not. If not then the unit is returned to the customer sometimes without charge.

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By: jestine

jestine — Tue, 03 Jul 2007 12:06:36 +0000

Thanks for all the comment and i'm sure lots of readers will appreciate these information.

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By: Richard

Richard — Mon, 02 Jul 2007 11:37:22 +0000

First, I have sensitized my customers to the idea of an "evaluation fee". It turns out that being a starter, many people around are only beginning to realize "how good we are" and are dropping in repair jobs returned by others who couldn't fix them. Sometimes the repairs have been botched up, and therefore tend to be more costly. Second, the flat rate works well for us, never mind whether it is a fuse or not. I used to feel bad about it until a friend pointed out that there will be a repair job that will require that excess cash. What is more important to me though is to establish a good long term reputation that will have customers coming back (to spend).

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By: Agus Waluyo

Agus Waluyo — Mon, 02 Jul 2007 09:11:41 +0000

I just have the same way with Jestine about charge to customer , for example : dot matrix A4 size we have a flat rate Rp.75.000 ( about 7 - 8 $US ) , dot matrix A3 size Rp.100.000 ( about 10 - 11 $US ) thats include for the sparepart under Rp.10.000 ( abut 1 $US ) , but if the spare part more then that price , we will be contact the customer to ask their confirmation .

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By: Janne

Janne — Mon, 02 Jul 2007 07:42:09 +0000

Mostly i just repair it and call the customer when its done. I charge between 100-200$. Most of the repair i charge about 110$ and the customer dont complain. If it cost more than 150$ i call them and ask if they will continue. I have a basic fee of 35$ for looking at it. This fee is then included in the total prize.

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By: voit sylvester

voit sylvester — Mon, 02 Jul 2007 01:01:17 +0000

I normally would charge a deposit fee when the customer brings in the faulty equipments,then after repairing I deduct that amount from the total charge,this deposit fee is not refundable.
if the equipment is beyond economical repair I simply return the equipment. and thats it.

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By: Toby

Toby — Sun, 01 Jul 2007 23:17:03 +0000

I have a flat deposit rate on each item which is non-refundable. After checking the item, the customer is notified as to the cost (labour and parts) of the repair. If they agree, I proceed, if not I return the item to them.
I have an additional charge if the item is not collected in one week. I think everyone will agree with me that the workshop can become crowded in a very short time.
This method works very well.

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By: brian

brian — Sun, 01 Jul 2007 16:51:17 +0000

We repair both monitors and tv's. I've been telling the owner that we should make up a flyer with prices. Instead we take the unit in for a free estimate and then call the customer later with the amount. I don't like doing it this way, we are spending time trying to get hold of the customer and if they decide not to fix it we get stuck with the unit. We are a small shop so don't have a lot of work space.

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By: Morris Rushdi

Morris Rushdi — Sun, 01 Jul 2007 10:39:17 +0000

I developed my own software so that it can handle credit amount owe amount and give customer fly by points. So I charge my customer $200 for any repair and at the end of the job if the total amount is $150 it give the customer $50 + they fly by points and it's all printed clear on the receipt . This way the customer will come again cause they know they have $50 + the credit the earn from this job.

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