Comments on: To Tell Or Not To Tell? https://jestineyong.com/to-tell-or-not-to-tell/ Semiconductors, Test Equipments, Circuit Board Troubleshooting, Electronic Repair Courses and Many More! Wed, 26 Dec 2012 05:44:08 +0000 hourly 1 https://wordpress.org/?v=5.4.19 By: Biswarup https://jestineyong.com/to-tell-or-not-to-tell/comment-page-1/#comment-177495 Wed, 26 Dec 2012 05:44:08 +0000 https://www.jestineyong.com/?p=4165#comment-177495 I agree with all three of you, Philip, Waleed and finally Jestine.

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]]> By: Jestine Yong https://jestineyong.com/to-tell-or-not-to-tell/comment-page-1/#comment-89731 Fri, 22 Jun 2012 23:01:09 +0000 https://www.jestineyong.com/?p=4165#comment-89731 In reply to Philip Archondous.

HI Philip,

Thanks for sharing. In fact you are very right about this "but at least you are comfortable with yourself knowing that you have been honest and move on to next job with a clear conscience". Good job!

Jestine

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]]> By: Waleed Rishmawi https://jestineyong.com/to-tell-or-not-to-tell/comment-page-1/#comment-89680 Fri, 22 Jun 2012 20:37:28 +0000 https://www.jestineyong.com/?p=4165#comment-89680 it depends on the problom. if I caused too much damage that could not be fixed soon, I would tell him what happend but if the problem can be fixed right away, I get it fixed and charge the customer only for the original problem.

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]]> By: Philip Archondous https://jestineyong.com/to-tell-or-not-to-tell/comment-page-1/#comment-89429 Fri, 22 Jun 2012 07:18:10 +0000 https://www.jestineyong.com/?p=4165#comment-89429 Hi Jestine,

I had an HP laptop in for replacement of power socket. Quickly switched it on to make sure it was in working state before accepting it for repair and using keyboard (by habbit) shutdown Windows. After replacing power socket and putting laptop back together, noticed that touchpad was not working. Tried everything but simply not working. The touchpad on this specific laptop is actually a separate module that easily comes off laptop without disassembly and a quick search on the Internet showed reports of other people having problems with this model laptop and having to replace touchpad. I called customer and asked if touchpad was working before they gave laptop to me and they said yes, we were always using laptop with touchpad. Since I had no reason to doubt their word, I accepted full responsibility for the fault, even though it was just pure bad luck on my behalf that it went bad while I had laptop as I didn't do anything to cause the problem, and covered the full cost of replacement part (part + delivery). The customer was very understanding and appreciative and even offered to pay full or part of the cost for replacement part an offer which I refused. This customer has called in again with other problems and even recommended to others.

It feels very bad when you have something in for repair and you end up spending your own money on it instead of making money, but at least you are comfortable with yourself knowing that you have been honest and move on to next job with a clear conscience.

Philip.

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