Reported Dead But Found Panel Broken In Samsung LED TV Model UA43AUE60AKLXL
This TV was brought by a customer who brings antique sets for repair occasionally. The complaint reported was dead.
As he brought it in its original cardboard box, it occupied a lot of space and my table was not free enough to check it, I could not check it in front of the customer. The next day, when I applied power to it keeping it on my table, I was taken aback to see a cracked panel with white display!
I reported this immediately to the customer, who too was not aware of this as it belonged to his relative staying a little far away, from where he had brought it. I learnt later that a carpenter was called to hang the TV on the wall and he just did an unskilled clumsy job and banged on the TV after which it became dead! If we allow unskilled people to handle such jobs, this would be the result.
Anyhow, the customer sought the cost of replacement of the panel, for which I had to open the TV, which once again was found to be frameless and screw less type. I pried open the rear cover using special opening tools that I had bought before for opening a similar TV. Kindly see this link:
Let us have a look at the inside of this TV:
All the above pictures were shared with two of my techie friends who handled works related to only panels including bonding. Since one of them had a second hand panel in which the boards were damaged beyond repair, he offered me a price for picking up the TV from my home and carrying both the TVs to a 60KM away town for not only replacement of the panel, but also to do suitable modifications. I informed the customer about this possibility and also cautioned about the risks and chances of failure. But he agreed to take that risk and paid me the full estimated amount as an advance, upon which the concerned techie friend came home and picked up the TV and took it to the centre where panel work was being done.
The TV was brought back after a couple of days, before which I was told that another board had to be interfaced for this 4K panel TV and he incurred additional expenses, which I paid right away. I tried to play my usual Sherlock Holmes movie from the USB, but the format was not supported. Then I used music USB and played it, upon which the display itself turned to be a big amplifier with large speakers that was amusing to see! What they did on the TV will remain as a mystery until I get my chance to open the back cover again in the event of another failure.
The customer came and picked up the TV along with a new remote that I provided and I refunded the difference between the advance and the actual expenses incurred, after keeping a small margin as my charges only because of the insistence by the customer himself. He reported later that the TV was working very well and thanked me for my assistance in getting it repaired!
Anyhow, satisfaction had enough reasons to jump into the bag as mission was accomplished, though my chance to work on it was lost!
This article was prepared for you by Parasuraman Subramanian from India. He is 74 years old and has more than 30 years’ experience in handling antique equipment like Valve Radio, Amps, Reel Tape Recorders and currently studying latest tech-classes conducted by Kerala State Electronics Technicians’ Association. He has done graduation in BBA degree, private diploma in Radio Engineering and retired as MD of a USA company. Presently working as Consultant to Hospital and other institutions.
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Yogesh Panchal
June 14, 2025 at 4:36 pm
Good Job! Sir,
Panel Tackling is very risky Job when customer also not aware of the damage & i think panel also not economical for replacement.
Parasuraman S
June 14, 2025 at 8:38 pm
Yes, Yogesh Bai, you are right! Thanks!
Waleed Rishmawi
June 14, 2025 at 4:55 pm
I am glad the customer did not give you a hard time about the broken panel, most of them do. Glad to see it up and running. Thanks for sharing
Parasuraman S
June 14, 2025 at 8:40 pm
He is a decent customer (a film director, to be frank)! Many thanks for your comments, dear friend!
Albert van Bemmelen
June 14, 2025 at 6:06 pm
Not often that you do not get the chance to open and repair a defective set Parasuraman!
But after this good delegation process no reason to not have put it in your by now bursting satisfactory bag.
Parasuraman S
June 14, 2025 at 8:41 pm
Many thanks for your encouraging comments, dear Albert!
Imoudu
June 14, 2025 at 8:16 pm
Shared joy
Parasuraman S
June 14, 2025 at 8:41 pm
Thanks, dear!
Mark J
June 15, 2025 at 2:16 am
Parasuraman great job. Thank you for sharing.
Parasuraman S
June 15, 2025 at 10:49 am
Thanks, dear Mark!
Muykit
June 16, 2025 at 7:22 pm
My dear repairers friends, once, I was deep in phones repair. And so, extremely cautious I would always be when picking a mobile phone that needed to be attended to. It may even have been merely for charging. Careful screen scrutiny always helped me to reveal cracked or broken screens. The same case applies to LED/LCD TV screens. Faulty screens can be 'caught' in the 'evil trap' beforehand. Some clients always have ill motives, they are pretty crafty. Avoid trouble that may make you compensate for a loss that you never caused. A loss that also may end up ruinning your good reputation as a service provider. Someone once wrote in this Jestine Yong website that; a bad client tells 3000 people about your incompetence, but the client MAY tell only three people about your expertise. Parasuraman sir, you once attended a seminar for TV screens repair. So, how are you fairing on from the repair experience that you picked ? Mark you, you are surrounded by very friendly and corperative TV screen repair experts.
Parasuraman S
June 17, 2025 at 10:47 am
Many thanks for your unique comments and sharing your knowledge and experience! Inspite of all the precautions, one or two cases do peep in and I take risk only when I know that the customer is definitely trustworthy! Fortunately, my customers are all from closed circles as I am not running a shop in public and I do not generally accept any sets from strangers, as I operate from my home and I need to avoid nasty scenes in front of my house for obvious reasons!