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Shorted Zener Diodes Caused No Sound In LG42LB6250 TV

By on August 3, 2019
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This TV was brought to me with the complaint that no sound was heard in AV-IN even at volume level 100 (maximum) and on further enquiries, the customer revealed that the sound was reducing gradually over a period of time and finally it became dead. The sound was ok in USB and when connected through HDME cable from the PC. As usual, I opened and found that the inside was very clean, even though this is a five year old TV and none seemed to have opened the set before me. I checked giving input to the AV 1 (There was only one such input in this TV) and ensured that the complaint was genuine.

This was a smart TV, which used mouse type of remote control. There were only two boards inside. One that of Power Supply and the other was the main board. Naturally, we now know that all functions such as power supply, backlight, video and audio processing were perfect. I downloaded the service manual from, which I got only when searched for the datasheet of one of the IC, NTP7154. General search for a service manual for this model did not bring out any direct links for download. Moreover the name was LG42LB62Series, whereas I was trying LG42LB6250. Studied the 94 page manual, especially the 25 portions of schematic and took print out of the following.

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I am not sure whether the image would be clear enough for you to view it. After playing a video through AV1, without connecting the Audio in pins, I applied a signal from my audio signal injector at C316 and C317 and got sound very loudly and clearly. After consulting a few of my technician friends, who are always ready to help, I learnt from an EX-LG technician that most likely the protection zener diodes at the input would have got shorted. He advised me to check the resistance of the input to see whether it was showing around 75 Ohms or short. When I checked, it was showing around 5 ohms indicating a short. Though the schematic shows a spring loaded connector to toggle between stereo to mono input, this TV was not having any such connector and it was a normal RC socket.

Though my lack of experience in handling such peculiar problems made me think that the RC socket could have got shorted due to some lightning, in the first stage of my trouble shooting, it opened up for a new area for investigation after getting the advice of my friends. Sure enough, I saw two components marked as VA3801 and VA3802, which are two integrated components, having two 5.6V zener diodes, kathodes of which were connected together, with a capacitor connected across (value of which was unknown). I have never seen any component like this before. As there was no reference number for these two components, I could not do any google search. (If any of the readers of this article know it, kindly share it in comments.) These two components were very tiny and located right under the RC Sockets. I used a long tipped soldering iron, and scraped these two off from the board.

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After removing these, the inputs showed 75 oHms correctly. Switched on the TV again and applied an audio signal and got the sound very well. I also noticed that both the left and right channels of the audio inputs were shorted inside as mono by a peculiar design, which I never expected from a company like LG to do it! I then soldered two 5.6V zener diodes on the backside of the PCB where the two tracks go in. The kathodes were connected to the signal path as advised by my friends. Switched on and tried and the sound was perfect! Here are some pictures of the inside of the TV. As I had forgotten to click the inside while doing trouble shooting, I played the Video recorded, pressed pause at appropriate place and took screenshots!

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Here is the picture, which I took after fixing the back cover. As the two tiny components were scraped away along with lead, I am unable to add picture of ‘components replaced’ as usual.

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The customer was very happy as I delivered the set very next day and paid me liberally without ever asking for the charges!

The satisfaction jumped into the bag at rocket speed, even before I could realize it!

This article was prepared for you by Parasuraman Subramanian from India. He is 69 years old and has more than 30 years’ experience in handling antique equipment like Valve Radio, Amps, Reel Tape Recorders and currently studying latest tech-classes conducted by Kerala State Electronics Technicians’ Association. He has done graduation in BBA degree, private diploma in Radio Engineering and retired as MD of a USA company. Presently working as Consultant to Hospital and other institutions.

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You may check on his previous repair article below:




  1. bill

    August 3, 2019 at 10:38 pm

    Parasuraman Subramanian you are great service repair man, but you never grow any older, lucky man, how long have you been 69 years for, LOL,
    Regards, Bill from Australia, ( 72 years old and keep getting older every year )

    • Parasuraman S

      August 5, 2019 at 10:01 pm

      Ha!Ha! I am on my 70s! Keeping fairly good health, with no ailments like BP, Sugar or any such complications. Perhaps getting up as early as 3 AM and constantly doing Rajayoga Medication taught by Brahmakumaries is helping me! My eye sight is also good that I can work on SMD components sometimes even without the need for a lens. (Of-course, with my regular spectacle). I believe it is due to the best wishes and blessings from you all!

      The interest never dies in all of us, as it is an inborn craze!

  2. Albert van Bemmelen

    August 4, 2019 at 12:58 am

    I found this interesting document about zenerdiodes and tvs zener diodes. What they probably are:
    I think this helps understanding its function in this smart tv's audio circuit.

    • Parasuraman S

      August 5, 2019 at 10:03 pm

      Many thanks! I have downloaded the pdf file.

  3. Albert van Bemmelen

    August 4, 2019 at 1:02 am

    And this one about bidirectional tvs zenerdiodes:

    • Parasuraman S

      August 5, 2019 at 10:05 pm

      Many thanks for the link! The component found in the TV has one capacitor across it.

  4. Albert van Bemmelen

    August 4, 2019 at 2:23 am

    By-the-way: The BZB100A is such an bidirectional zener.

  5. Tito Kanshulu

    August 4, 2019 at 2:56 am

    Very nice article Parasuraman. You indicated two components that looks somehow like the capacitors. Were they the ones you replaced with the two 5.6v zener diodes?

    • Parasuraman S

      August 5, 2019 at 10:06 pm


  6. Ben

    August 4, 2019 at 5:14 am

    Highly likely those surface mount components are varistors, judging by the designator "VA" and look. Same purpose as a zener diode, protection from surges. Overvoltage from static or lightning can cause them to fail. Repeat surges will create conductive paths through the oxides and eventually fail as a short.
    The gradual decrease in sound level indicates the user was likely repeatedly shocking the input, possibly by static damage from constant disconnection or it's connected to a device it shouldn't be- like a headphone port rather than an a/v out. You can also use a TVS diode as a suitable replacement but the Zener should hold up well. Zener aren't good at dissipating surges as heat so extended surges could overheat them. Occasionally zeners can fail as opens so there may not be symptoms in that case.

    • Parasuraman S

      August 5, 2019 at 10:07 pm

      But the circuit diagram shows two diodes connected back to back with a capacitor across.

      • Don Bwacha

        July 6, 2021 at 3:19 pm

        How many zener diodes are found LG TV 32LD650 and ranges

  7. Robert Calk Jr.

    August 4, 2019 at 11:44 am

    Good job, Parasuraman! The components look like SMD inductors.

  8. Ghashaan

    August 5, 2019 at 2:42 am

    I always learn something from you.

  9. Justice

    August 5, 2019 at 4:47 pm

    Parasuraman: Very Good, interesting and highly educative article. The zener diode is one of the unique semiconductor-component that offers protection during surges combined with its reverse avalanche effect. Keep up the good work, thanks.

  10. Humberto

    August 5, 2019 at 10:40 pm

    Very good article Parasuraman, don't know why the Unlike.

    • Parasuraman S

      August 7, 2019 at 2:33 pm

      You might have noticed that there will be one unlike in almost all of my articles. I assume it is put by a reader, who, reacting to one my articles, criticized why I should explain how to service a set in so much detail, doing a favor even to such customers, who are ungrateful when it comes to paying the right amount of fees for the services done. According to him, the customers are very stingy that they wanted the best of service at almost no cost. So, he was dead against my writing such detailed article. This was much earlier, may be within the first 5 or ten articles, after I started writing. Anyhow, I do not blame him. Everyone has the right and freedom of thinking and expression. I only have sympathy for him! Anyhow, let him be happy by marking dislike, if that gives him peace!

      • Albert van Bemmelen

        August 8, 2019 at 4:49 pm

        The 'like' was from me dear Parasuraman (LOL). Any following dislike will probably be from that person! Thumbs up!

        • Parasuraman Subramanian

          August 9, 2019 at 8:22 am

          HA! HA!

  11. Yogesh Panchal

    August 14, 2019 at 8:54 pm

    Excellent!Repair Sir.

  12. Don Bwacha

    July 9, 2021 at 3:50 pm

    How many zener diodes are found in LG TV 32LD
    650 and ranges


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